Refund and Returns Policy

Refund and Returns Policy

At FileMaker Shop, we are committed to offering high-quality digital software at competitive prices. Because our products are delivered electronically, our refund and return policy is designed to be fair and protect our digital content from misuse.

1. No Refunds on Digital Products

All sales of digital products, including software licenses and downloads, are final. Once a product is delivered via email, we cannot offer refunds, returns, or exchanges. This is because digital products cannot be “returned” once accessed.

2. Exceptions to the No Refund Policy

We may consider a refund under the following circumstances:

• Defective Product: If the software does not function due to an issue on our end, we will attempt to resolve it. If unresolved, a refund may be issued.
• Duplicate Purchase: If you accidentally bought the same product more than once, we’ll refund the duplicate charge.
• Incorrect Product Delivery: If you received the wrong product, contact us so we can correct the issue promptly.

3. Requesting a Refund

If you meet the criteria above, please contact us within 14 days of purchase by emailing contact@filemakershop.com. Include:

• Your full name
• The email used for the order
• Your order number
• A detailed description of the issue
• Any relevant screenshots or documentation

4. Processing Refunds

Approved refunds are processed within 7–10 business days and returned to the original payment method. Timing may vary based on your payment provider.

5. Contact Us

For any questions about this policy, feel free to reach out:

FileMaker Shop
📧 Email: contact@filemakershop.com
🌐 Website: https://filemakershop.com

By completing a purchase on our website, you agree to our Refund and Returns Policy.

Thank you for choosing FileMaker Shop!